Pilot Suite unifies change control, service desk, RMM, monitoring, CMDB, IPAM, and business operations into a single platform — so your team stops context-switching and starts delivering.
Pilot Suite organizes everything your MSP does into three purpose-built suites — operations, service delivery, and business management.
Monitor, manage, and change your infrastructure with confidence. From change control to RMM, OpsPilot keeps your NOC running.
Deliver exceptional support. Ticketing, knowledge management, password vaults, and a customer portal — all connected.
Run the business side of your MSP. Contracts, quoting, procurement, projects, and reporting — all in one place.
Every module is designed to work together. A ticket can spawn a change, a change can link to CMDB assets, an alert can auto-create a ticket — it's all connected.
Full ITIL-aligned change management with multi-tier approvals, CAB voting, blackout windows, capacity planning, and emergency change workflows. Every change has a complete audit trail.
Auto-approved via templates
Peer + lead approval
CAB vote required
Post-implementation review
Deploy lightweight agents on Windows, Mac, and Linux. Get real-time system metrics, run scripts, manage patches, and take remote control — with optional session recording and playback.
CPU, RAM, disk, services
RDP/VNC in your browser
Policies + staged rollout
PowerShell, Bash, Python
Email-to-ticket, SLA timers with pause/resume, CSAT surveys, canned responses, dispatch board, and a customer portal. Built for technicians who live in their tickets all day.
Auto-create from inbox
Response + resolution timers
Self-service ticket submission
Rule-based routing & escalation
Manage contracts, generate quotes, track projects, handle procurement, and run reports — all connected to your service data so you can see the full picture.
Track renewals & SLAs
Quotes, invoices, payments
Tasks, phases, milestones
POs, vendors, receiving
Pilot Suite integrates with the tools you already use — aggregate alerts, sync assets, and automate workflows across platforms.
Start free. Scale as you grow. Every plan includes core modules — add what you need.
Stop paying for 8 different tools that don't talk to each other. See Pilot Suite in action with a personalized demo.
Whether you want a demo, have questions about pricing, or just want to chat about how Pilot Suite can help — we'd love to hear from you.
We're a small team that builds software for MSPs because we've been in your shoes. Pilot Suite is built from real-world experience running IT operations — not a boardroom.